Last Updated: November 2025
Thelacriz provides professional tree care and hedge trimming services. Unlike physical products, our services cannot be "returned" once performed. However, we are committed to customer satisfaction and addressing any concerns about the quality of our work.
We guarantee that all work will be completed to professional standards by qualified arborists using industry best practices.
If you are not satisfied with the quality of our work, you must notify us in writing within 14 days of service completion.
We will investigate all complaints promptly and, where justified, will arrange to rectify any deficiencies at no additional cost.
Before Work Commences:
Cancellations made more than 48 hours before the scheduled appointment: Full refund of any deposit paid.
Cancellations made less than 48 hours before the scheduled appointment: 50% cancellation fee may apply.
Cancellations made on the day of service: Full deposit forfeiture.
After Work Has Commenced:
Once work has begun, cancellation is not possible. You will be charged for all work completed up to the point of cancellation.
Refunds may be considered in the following circumstances:
Service Not Performed: If we fail to provide the agreed services and do not offer to reschedule or provide an alternative solution.
Significant Service Deficiency: If our work falls substantially below professional standards and we are unable or unwilling to rectify the issues.
Overcharging: If you were charged more than the agreed quotation without prior approval for additional work.
To request a refund, contact us at info@thelacriz.world with:
Your name and contact details.
Date of service.
Detailed description of the issue.
Photographic evidence where applicable.
We will acknowledge receipt of your request within 2 business days.
We will investigate the matter and respond within 10 business days.
If a refund is approved, it will be processed within 14 days to the original payment method.
Refunds will not be provided in the following situations:
Change of Mind: If you simply decide you no longer want the work after it has been completed.
Pre-Existing Conditions: Issues with trees or hedges that existed before our service and were outside the scope of work agreed.
Natural Decline: Trees or plants that fail to thrive due to factors beyond our control (disease, weather, soil conditions).
Unapproved Changes: If you request significant changes to the agreed scope of work during service delivery.
Third-Party Issues: Problems caused by utility companies, contractors, or other parties after our work is complete.
In some cases, we may offer partial refunds if:
Only part of the agreed work was deficient.
Minor issues exist that do not warrant complete service repetition.
You prefer a financial adjustment rather than remedial work.
Before issuing refunds, we typically offer:
Remedial Work: Returning to site to address any deficiencies at no additional cost.
Service Credit: Credit toward future services of equivalent value.
Discounted Rates: Reduction in charges for the service provided.
If we must reschedule due to adverse weather conditions:
No cancellation fees apply.
Deposits remain valid for rescheduled appointments.
Alternative dates will be offered as soon as weather permits.
Deposits are required for certain services, particularly larger projects or seasonal bookings.
Deposits are typically 25% of the total quoted price.
Deposits are refundable if we cancel the appointment or fail to provide services as agreed.
Deposits are non-refundable if you cancel within 48 hours of the scheduled appointment.
If you dispute a charge, do not withhold payment without first contacting us to discuss the issue.
We will work with you to resolve billing disputes fairly and promptly.
Withholding payment without valid cause may result in legal action to recover amounts owed.
Our work adheres to:
British Standards for tree work (BS 3998).
Health and Safety Authority guidelines.
Professional arboriculture best practices.
If you believe our work fails to meet these standards, we will review and address your concerns.
This policy does not affect your statutory rights under Irish consumer protection law.
You have the right to expect services to be provided with reasonable care and skill.
For consumer rights information, visit the Competition and Consumer Protection Commission website at ccpc.ie
Step 1: Contact us directly via email or phone to discuss your concern.
Step 2: If not resolved, submit a formal written complaint with full details and evidence.
Step 3: We will investigate and respond within 10 business days.
Step 4: If still unresolved, you may seek independent mediation or legal advice.
For returns, refunds, or service concerns, contact:
Thelacriz
Email: info@thelacriz.world
Phone: +353 1 234 5678